Following a significant investment in ServiceNow, this client’s successful launch of ITBM is only the beginning of a long-term commitment to digital transformation. For years…
Have you ever considered going beyond the normal customer service solutions and improve IT service operations? Indeed, Customer Service Management (CSM) is critical for any…
The project implementation consisted in multiple integrations and alignment of processes, which had to be adapted into the new ecosystem desired by our technology multinational…
