Operational Level Agreements (OLAs) are essential to service level management. ABIT Puresoft utilizes them to outline how we plan to deliver services and track performance…
Efecte, the European alternative for cloud-based service management, has recently introduced new functionalities to assist customers in improving their service management and identity governance. This…
Choosing the right ITSM software and provider is an important decision with major implications for your organization’s ability to manage daily operations and achieve cost…
