Transitioning to an OOTB instance can seem like a complicated task, but it offers numerous benefits that can make the effort well worth it. As businesses grow and evolve, so do their technological needs. ServiceNow platform has become an integral part of many organizations’ operations, providing a centralized system for managing everything from IT services to human resources. However, as ServiceNow evolves, so the organizations that rely on it. In this article, we’ll explore the benefits of transitioning to an out-of-the-box ServiceNow instance and why it may be time for your organization to make the switch.
Transitioning to a new out-of-the-box (OOTB) ServiceNow instance can offer various benefits to organizations.
Saving on maintenance costs
With an OOTB instance, the development team can focus on innovation and improving the service rather than spending a significant amount of time and resources on maintaining and customizing the platform. It also gives better control of the team and helps to prevent errors and inefficiencies caused by over-customization. By adhering to OOTB instance, upgrade efforts can also be significantly reduced. Upgrades typically take 12-13 weeks, and ServiceNow releases a new version every six months. However, with an OOTB instance, upgrades can be completed within a day. This ensures that the platform is always up to date with the latest features, security patches and bug fixes.
ServiceNow at its full potential with OOTB instance
Out-of-the-box instance provide a standard set of features and functionalities that are designed to satisfy most of the business needs. By using these features, organizations can take advantage of ServiceNow’s capabilities to streamline processes, improve efficiency, and enhance customer experiences. In addition, ServiceNow OOTB instance comes with AI-powered chatbots that can improve customer service and support by providing instant responses to common queries and issues.
Set up CSDM correctly
Setting up the Common Service Data Model (CSDM) properly is another benefit of transitioning to OOTB instance. A clean environment means that organizations can implement the CSDM more effectively, enabling them to keep track of their IT assets, configurations, and relationships. This helps to improve visibility, reduce downtime, and enhance decision-making.
Deploying changes are easier
ServiceNow is starting to adopt a DevOps approach, which means that updates can be deployed more efficiently and with less disruption. Instead of using update sets, organizations can deploy changes through scoped applications or applications, allowing them to test and release new functionalities in a more controlled manner. This approach lowers the risk of errors and improves the overall stability of the platform.
Transitioning to an out-of-the-box ServiceNow instance offers various benefits to organizations, that can lead to improved efficiency, better customer experiences, and enhanced decision-making. While transitioning to a new instance may seem like a complicated task, it can be well worth the effort in the long run. If you’re considering making the switch, our team at ABIT Puresoft can help guide you through the process and ensure a smooth transition.
