Efecte, the European alternative for cloud-based service management, has recently introduced new functionalities to assist customers in improving their service management and identity governance. This release includes numerous enhancements to improve performance, quality, and experience.

At ABIT Puresoft, we are excited for everything Efecte has packed into these new products and solutions. Dive into the resources below to learn more and get in touch with our Efecte consultants from ABIT Puresoft to start the automation journey and unleash some of our favorite features that the platform has to offer.

The values brought to the customers by the new Self-Service portal (ESS2):

• A more intuitive user design
• Interaction tracking (the ability to follow up on open issue and see the comments sent to end-users),
• Consolidated and simplified administration (everything is handled in one place)
• Adaptive design (the ability to use any device) 

ESS2 encourages users to interact with the portal, organizing the home screen around a search bar instead of the large icons seen in previous releases. Searching by keyword will display all related content. The data is the same as the one used by back-end agents but presented in a more user-friendly and intuitive way.

Efecte has already announced plans to continue adding new functionalities to the self-service portal, including the ability to go to the right person in order to solve issues more efficiently